LoungeUp is a pioneering start up in the HotelTech industry and it is currently the European leader for CRM solutions in the hospitality industry. The company consists of a team of 20 people spread between Paris (Sales, Customer Success and Marketing), Toulouse (Tech) and Madrid (Sales in Spain+LATAM).
In a few words, the SaaS LoungeUp platform allows hotels and other tourist accommodation (holiday clubs, camp sites, apartment managers) to simplify their guests’ stays, to increase the sales from additional services and to manage guest data more efficiently at a time when the personalisation of the experience is an essential differentiating factor.
The company is lucrative and it is growing exponentially (more than 2000 establishments in 40 countries are already using our service). These clients include hotel chains (Best Western France, Groupe Lucien Barrière, mmv,...), camp sites (Homair, AMAC…) but also independent establishments, from establishments rated 3 stars to Palaces.
The rate of client satisfaction for LoungeUp is high (94%). It is explained by both the power of the solution and by the quality of the support and assistance provided to customers. The client satisfaction, one of Loungeup’s main values, relies on a technical team of a very high standard and on Customer Success team who are passionate about the clients’ work and business in a pleasant environment.
LoungeUp’s challenges today are how to accelerate their international growth and how to expand their product to serve more and more hotels around the world.